9weiket Privacy Policy – How We Collect, Use, and Protect Your Information

Some information is collected when you create an account or use 9weiket's services. This data is necessary to provide our services, maintain security, and meet legal obligations. Collection happens in two ways — information you provide directly and information collected automatically.

Information you provide directly:

• Identity Information: Full name, date of birth, nationality, and gender.
• Contact Information: Mobile number, email address, and home address (required for KYC verification).
• Proof of identity: A copy of your national ID or passport (required for KYC verification).
• Payment Information: Mobile banking numbers (bKash, Nagad, Rocket) or bank account details. Full card numbers and bank passwords are never stored.
• Support Contact: Messages you send us via live chat or email.

Information collected automatically:

• Device information: Device type, operating system, browser name and version.
• Network Information: Your IP address and internet service provider name. IP is used to determine approximate geographic location — not precise GPS coordinates.
• Usage Information: Time spent on each page, which games or sections you viewed most, and your login and logout times.
• Transaction Logs: Every bet, deposit, and withdrawal is automatically recorded and stored.
• Cookies & Tracking: Full details are provided in the cookies section.

Every piece of data 9weiket collects is used for a specific purpose. Information is never used arbitrarily or without reason.

9weiket does not use your data for advertising, sell your profile, or share it for third-party marketing. If you'd prefer not to receive promotional emails or SMS, you can opt out at any time from your account settings.

9weiket never sells your data. However, we may share limited information with specific third parties in order to deliver our services. In each case, only the minimum necessary data is shared.

• Game providers (Pragmatic Play, Evolution, PG Soft, etc.): Account ID and session data required to run games — not personally identifiable information.
• Payment processors: Only transaction-related data is shared with bKash, Nagad, or your bank solely for the purpose of verifying transactions.
• Technology service providers: Cloud hosting and cybersecurity service providers, all operating under strict confidentiality agreements.
• Law enforcement agencies: We may be legally required to disclose information in response to a court order or a lawful request from a government authority. Where possible, we will notify you in advance.
• Anti-money laundering: Information on suspicious transactions may be shared with the relevant authorities in compliance with AML (Anti-Money Laundering) regulations.

9weiket follows industry-leading standards for data security. Our security team monitors systems daily and responds to any threat immediately.

• AES-256 Encryption: All stored data is protected with bank-grade AES-256 encryption.
• SSL/TLS connection: All data transmitted from your browser or device to our servers is encrypted using TLS 1.3 protocol.
• Firewall & DDoS Protection: The platform is protected by industry-standard firewalls and DDoS mitigation systems.
• Two-Factor Authentication (2FA): OTP or two-factor authentication is active whenever you log in to your account.
• Regular Security Audits: Third-party security experts conduct regular penetration testing and security audits.
• Data Backup: Data is backed up across multiple secure servers to ensure it is never lost.

9weiket uses cookies on its website. Cookies are small text files stored in your browser that help remember your preferences on future visits. We use four types of cookies:

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging into your account.

You have certain fundamental rights over your personal data at 9weiket. To exercise any of these rights, please contact our support team.

To exercise any of these rights, email us at support@9weiket.best. We will respond to your request within 30 days of receipt.

9weiket does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Account information: For as long as your account remains active, and for 5 years after closure (for legal compliance purposes).
• Transaction Records: 7 years — required under laws governing financial institutions.
• KYC Information: 5 years after account closure.
• Support Contact: 2 years.
• Log Files: 90 days — retained for security monitoring purposes.
• Marketing preferences: Until you withdraw consent.

Once the designated retention period expires, data is securely and permanently deleted — including from all backups.

9weiket's services are strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18.

• Age verification is mandatory at registration. Providing a false age will result in account termination.
• If you believe we hold data belonging to a minor, please notify us immediately — we will take action without delay.
• Parents are encouraged to enable parental controls on their devices and keep their login credentials secure.

9weiket may update this Privacy Policy from time to time, in response to changes in law, services, or technology.

• You will be notified by email or via a site notice before any significant changes take effect.
• Continuing to use the site after any changes takes effect means you accept the updated policy.
• The date of the latest update will always be shown at the top of this page.
• To view a previous version of this policy, please contact our support team.

For any questions, requests, or concerns about your privacy, feel free to reach out to us. Our data protection team is always on hand to help.